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Privacy Policy

Privacy Policy

Introduction Electric Bike Technologies ("we", "us", or "our") operates the website. This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

GDPR Compliance To comply with the European Union's General Data Protection Regulations (GDPR), we have organized our customer data processing systems to be private and secure by default and design. Whenever possible, we do not collect or store personally-identifiable information.

Our privacy policy details the instances where personally-identifiable information is required. This will typically include an email address, contact name, or other information.

At any time, you may request that any of your information be deleted from our systems. You may also request that your information be exported and sent to you. We will comply with these requests promptly.

What We Collect We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences, and interests
  • IP addresses
  • Cookie identifiers
  • Website activity
  • Other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect, see the List of cookies we collect section.

What We Do With The Information We Gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
  • We use 3rd party web advertising services to display advertisements to you. When you visit our site, third parties (such as AdRoll) may place cookies in your browser for targeted advertising purposes.

Sub-Processors We share personally identifiable information with third-party sub-processors including:

  • Facebook
  • Google
  • Mailchimp
  • AdRoll
  • ViralSweepstakes
  • Amazon Payments
  • PayPal
  • GetFinancing

Security We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Modification: If you would like to modify your information, please contact us. Deletion: You have the right to request that we delete your personal data from our systems. Please contact us for assistance. Portability: You can request a copy of the personal data that we have collected. Please contact us for assistance.

List of Cookies We Collect The table below lists the cookies we collect and what information they store.

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

California Consumer Privacy Act (CCPA) The California Consumer Privacy Act (CCPA) is a data privacy law that sets forth a number of requirements for businesses that collect or process personal information of California residents. The following terms and conditions apply to under the CCPA:

  • Personal Information: We collect personal information, which is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This information may include your name, address, phone number, email address, and payment information.
  • Notice at Collection: We provide a "notice at collection" that informs California residents about the categories of personal information that will be collected, the purposes for which the information will be used, and the categories of third parties with whom the information will be shared.
  • Right to Know: California residents have the right to request that we disclose what personal information it has collected, used, disclosed, and sold about them in the past 12 months.
  • Right to Deletion: California residents have the right to request that we delete their personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: California residents have the right to opt-out of the sale of their personal information.
  • Non-Discrimination: We cannot discriminate against California residents who exercise their CCPA rights, such as by denying them goods or services or charging them a different price.
  • Do Not Sell My Personal Information: We provide a "Do Not Sell My Personal Information" link on our homepage that allows California residents to opt-out of the sale of their personal information.
  • Data Security: We implement reasonable security measures to protect personal information from unauthorized access, destruction, use, modification, or disclosure.
  • Data Processing Agreements: We enter into data processing agreements with our service providers that meet certain requirements under the CCPA.

For any questions or concerns about our privacy practices, please contact us at